for visiting Model Ship Master's gallery. If you have any
questions or comments, please do not
hesitate to email us at
and we will
reply promptly, usually within 24 hrs.
If you don't see our reply within a proper timeframe, please
resend your email, as the internet might not work
properly at times.
note that a quote
can't be given over the phone, as we need to perform preliminary research and
hold a discussion among team members. So please fill out our
very short form
by clicking on the "COMMISSIONING" button on
the blue column on the left for a quote.
When you write, please try to include everything
that you need to know in one or two emails.
Efficiency is very important to us and we are
reluctant to reply to a new inquiry more than two
think you are not going with us on a particular
item, we suggest that you still politely answer our
emails. It's great if you can state a
simple reason. Don't stay quiet. You
probably knew how good communication can
benefit you, especially about something that is out
of your area of expertise. You'll never know
that you will discover a few new things besides the
mere look of a model boat. You'll never know
that you might need us a couple months later, after
your great disappointment with another builder, or
when you have a boat model in needs of repair in the
future. You courtesy to reply also shows
good business etiquette.
If you can't find
the information that you are looking for, please
call our toll free number (866) ART 1 ART.
Note that we prefer email communication
which can be retrieved later on to avoid
misunderstandings. Also we don't have a dedicated
front desk person and the best time to call is in
the afternoon about 1-2 PM Pacific time which is our lunch time. If
you have to leave a message, please state clearly
the name of the model ships that you are interested
in. We will not call back on general
needs to call for stock status. If you
don't see the "sold out" notion next to the purchase
button, the model is in stock and ready to ship in a
couple days. Tracking number is sent
immediately after the model is shipped. Please
click here for
more info. about packing and shipping.
Starting in 2015, our email system filters emails
that contain phrases like "do you have this model in
stock"... and automatically deletes them.
do not ask for future availability of out-of-stock
model ships, because we ourselves don't know that,
as our priority is to complete custom-built ships
first. Note that sold-out models, once
requested to be built again, is 10% higher in price.
Just send us a
note saying something like "I'd like to order this ship model" and
we need a commitment deposit of only 5-10% of the
amount to complete it. Many customers just
went ahead and click the purchase button even the
particular models were sold out. We
appreciated that and knew you were serious and
appreciative of our work and will reciprocate.
THANKS for your support.
For snail mail and
check payments, please send them to:
PO Box 4606
Huntington Beach, CA 92605
Please note that we have never been affiliated with
MotionsModel nor SDmodelsmakers. We also don't
have business with the airplane manufacturer in the Philippines that
supplies model ships to those two entities. In
the recent months there've been several people who
frankly stated that they wouldn't do anything with
us if we were with those two. The most recent complaint was about a gross negligence on a
Japanese warship model IJN N... and S... of the Seas ("The global lines are in real
life different and the painting is different. Plus
the portholes are not aligned," according to the
too long ago SDMM subcontracted us to build a remote
control yacht model and that's all. SDMM also asked us to do repairs
and supply display cases and we agreed.
suppliers, especially in Asia, do not bother to
contact us, as we are not interested in toy-like products that
would devalue our customers' pride homes and
Master does not participate in bidding,
especially to build hundreds of small ship models
for gift shops or for ship launch ceremony.
Several model ships for a the important persons in
the ceremony is
Okay, not a dozen. We
are specialized in high-end model ships to be
treasured for generations, not massive quantity of cheap
you fail to appreciate our
just go ahead with other
makers but do not try to get us into a bidding war
with those who're specialized in solid hulls and resin molds. As one of
our clients noted: "Your warships are for
captains, admirals, commanders... Theirs for low-ranking sailors."
not sell model ship plans that we do not draw.
If you want plans of a particular ship model, please
state the name of that ship in your email.
Our maritime architect can draw plans for
approximately $400 per ship.
And please do not call for a donation or price reductions. In
certain circumstances, we offer some discount
for a purchase of three and more models that ship at
the same time.
happy browsing. Blessings!