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GUARANTEE

 

We at Model Ship Master always strive to make our products meet and exceed your expectations, and we take great pride in our models.

Therefore, if for any reasons you are not satisfied with any ships, please contact us for a return. If the item is returned in its original condition and within two week after its arrival at your place, you will receive a prompt replacement or a refund of the model's price.  Note that returned models maybe (not always) subject to only 5% restocking fee.

For those of you who are new in the field of remote control boat and concerned about possible future breakdowns, don't worry.  Most of the RC area is highly accessible, and replacing RC parts is easy.  Within 3 months of purchase, in an unlikely event that a part (motor, ESC...) is not working, we'll send you the part for free.   Again, changing them is easy, and we always give drawing, instruction and support.   After the three-month warranty time, you can buy parts either from us or at any hobby store or on the internet.  A motor, for example, is about $50.  Battery: $60...  Not expensive at all.   The only thing that is a little more money is the handheld radio control but those last virtually forever.   

Please let us know how we can serve you better.  We want to go beyond your expectations in order get your repeated business and referrals.  So please feel free...